The best mechanic experience I've had! Let's dive into why! Rick not only owns the shop, but is VERY hands on and involved with your car from the moment you bring it in to the moment you pay for the services. He's very personable, knowledgeable, and passionate about his work. I towed my vehicle into this shop after it stopped on me mid drive. I called prior to coming to check for availability to be checked out the same day. I was greeted politely, asked a few questions for clarity of the situation, and confirmed their ability to work on it over the phone. Upon arrival, Louis greeted me, got me checked into the system right away and explained how I could track the progress of my diagnostic and work recommendations. The diagnostic was incredibly thorough and provided photos of recommended repairs with a price breakdown between labor and parts pricing from the beginning so no hidden/altered costs! The shop work area and office was clean and organized. They kept open communication with me as new updates came about via the text feature or a phone call. Anytime I called, they answered the phone quickly EVERY TIME and politely explained or answered any questions I had. Whenever they needed to follow up with me after a phone call, they'd call back within 20 minutes or so as promised. The service was CRAZY fast! I needed my fuel pump removed and replaced, it could've been done in a day, however, parts were the issue. I approved an oil change within the 40 minutes to an hour of picking it up and upon arrival, it was complete and waiting for me. Not to mention, there an awesome warranty on the work done here and I received a AAA member discount! I will DEFINITELY be returning to Rick's from here on out!
Thank you for the great review, Lakia. We pride ourselves on providing unbeatable customer service and we are pleased to hear that we could get you in right away. We are looking forward to helping you again as your new go-to shop!
- Rick's Automotive