Took my 2009 Explorer in with a possible water pump leak that another shop diagnosed the day before but could not fix because it was a Sunday. So it's Monday now and I call Rick's to see how much they would charge for a water pump. Rick quotes me a fair estimate that is not dirt cheap nor crazy expensive. However, he first told me I need to bring it in to make sure it's the water pump. I'm pretty sure it's it since another shop just pressure tested the cooling system and saw the leak coming from the water pump. Here is where Rick's shop shined and showed how qualified they are to work on cars and not waste my time with unnecessary repairs and expenses. The mechanic pressure tested the cooling system and used mirrors up and down engine looking for the source of the leak. Minutes later... problem found! Not the pump, it was coming from the thermostat housing. I'll bring this review to an end by saying thanks to Rick and his crew for taking great care of my vehicle. I allowed the rest of the maintenance needs on my car to be done as well and they did a fabulous job. The work was finished well with an engine steam cleaning to make my engine bay look new again. Special thanks for the hard work on changing the battery harness that was very corroded on the negative terminal. That was dirty and hard work that even Ford dealership preferred not to touch last time I had been there. From my experience you're better off spending a little more to save time and headaches in the future. Get it done right! Take it to Rick's.
Wow, thanks so much for the great review, Jose! It's was a pleasure working with you and we are looking forward to taking care of your cars in the future. Thanks again for taking the time to share your experience.
- Rick's Automotive